FAQ

Frequently Asked Questions: Promotional Products Australia

Find answers to common questions about promotional products, ordering process, branding options, and delivery. If you can't find what you're looking for, contact our team for personalised assistance.

Ordering & Quotes

Q: What is the minimum order quantity? A: Minimum orders vary by product. Most items start at 50-100 units. Some budget items allow quantities as low as 25 units, while custom-manufactured products may require 250-500+ units.

Q: How do I get a quote? A: Request a quote through our contact form or call our team. Provide product details, quantities, branding requirements, and delivery timeline for accurate pricing.

Q: Can I order samples before committing to a large order? A: Yes, we can provide printed samples for most products. Sample charges typically apply but are often credited against final orders.

Q: Do prices include GST? A: All prices on our website exclude GST. GST is added at checkout for Australian orders.

Q: What payment methods do you accept? A: We accept bank transfer, credit card, and approved account terms for established customers.

Branding & Artwork

Q: What file format do you need for my logo? A: Vector files (AI, EPS, PDF) are preferred for best print quality. High-resolution PNG or JPEG files (300dpi minimum) are acceptable for digital printing methods.

Q: How many colours can be printed? A: This depends on the printing method. Pad printing typically allows 1-4 colours. Digital printing and sublimation offer unlimited colours including photographic images.

Q: Can you match specific Pantone colours? A: Yes, we can match specific Pantone colours for most printing methods. Some variation may occur depending on material and print process.

Q: Do you offer design services? A: Yes, our team can assist with artwork preparation and simple design modifications. Complex design work may incur additional charges.

Q: What is a setup charge? A: Setup charges cover the preparation of screens, plates, or digital files for printing. These are one-time costs per order and per colour for screen printing.

Production & Turnaround

Q: How long does production take? A: Standard orders take 10-14 working days after artwork approval. Express options are available for many products. Custom manufactured items may require 3-6 weeks.

Q: Can I get rush orders? A: Yes, express production is available for most stock items at additional cost. Contact us for urgent requirements.

Q: When does production start? A: Production begins after we receive artwork approval, payment (or approved credit), and all order details are confirmed.

Q: What if I need to change my order? A: Changes before production begins can usually be accommodated. Once production starts, changes may incur additional charges or delays.

Delivery

Q: Do you deliver Australia-wide? A: Yes, we deliver throughout Australia including Sydney, Melbourne, Brisbane, Perth, Adelaide, and regional areas. See our location pages: Sydney, Melbourne, Brisbane, Perth, Adelaide.

Q: How much does delivery cost? A: Delivery costs depend on order weight, destination, and urgency. Quotes include delivery estimates, and exact costs are confirmed at order.

Q: Can I collect my order? A: Yes, collection is available from our warehouse. Please arrange collection timing with our team.

Q: Do you deliver internationally? A: Yes, we can arrange international delivery. See our New Zealand and international pages for more information.

Products & Quality

Q: Are your products ethically sourced? A: Yes, we work with suppliers who meet ethical manufacturing standards. Many products are SEDEX approved and SMETA certified.

Q: Do you have eco-friendly products? A: Yes, we have an extensive range of Eco Friendly Promotional Products including biodegradable, recycled, and sustainable options.

Q: Can I see products in person? A: Yes, we can arrange showroom appointments to view product samples. Contact us to schedule a visit.

Q: What if I receive faulty products? A: We stand behind our product quality. Contact us immediately if you receive faulty items and we will arrange replacements or refunds.

Popular Product Categories

Browse our most popular promotional product categories:

Drink Bottles | Bags | Pens | Mugs | Caps & Hats | Apparel | USB Drives | Lanyards | Stress Balls | Keyrings

Still have questions? Contact our team for expert assistance with your promotional product needs.

Ordering & Pricing

Q: What is the minimum order quantity for promotional products? A: Minimum orders vary by product. Many items start at 50-100 units, while some products require 250-500 units minimum. Check individual product pages for specific minimums, or contact us for custom requirements.

Q: How does pricing work for promotional products? A: Pricing is typically tiered based on quantity - the more you order, the lower the per-unit cost. Prices include standard branding. Setup fees may apply for some printing methods. All prices on our website are in Australian dollars and exclude GST.

Q: Do you offer samples before I place a bulk order? A: Yes, we can provide samples of most products so you can assess quality before committing to a large order. Contact us to arrange samples.

Q: Do you offer bulk discounts? A: Yes, all our products have tiered pricing with discounts at higher quantities. Significant savings typically start at 250, 500, and 1000+ units.

Branding & Customisation

Q: What branding options are available for promotional products? A: Common branding options include screen printing, pad printing, digital printing, embroidery, laser engraving, debossing, and full-colour sublimation. Available options vary by product.

Q: Can I print in full colour on promotional products? A: Yes, many products support full-colour digital printing or sublimation. Product pages indicate available print methods.

Q: What artwork format do you need for printing? A: We prefer vector files (AI, EPS, PDF) for best print quality. High-resolution PNG or JPG files (300dpi minimum) also work for many applications.

Delivery & Shipping

Q: How long does delivery take for promotional products? A: Standard production and delivery is typically 2-3 weeks from artwork approval. Fast-track options are available on many products with delivery in 5-10 business days. Some items offer 1-4 day express turnaround. Browse our Fast Promotional Products.

Q: Do you deliver throughout Australia? A: Yes, we deliver to all Australian states and territories, including metropolitan and regional areas. We also deliver directly to event venues.

Q: Can you deliver to my event venue? A: Yes, we regularly deliver to convention centres, hotels, and event venues across Australia including Sydney, Melbourne, Brisbane, Perth, and Adelaide.

Products & Quality

Q: What are the most popular promotional products in Australia? A: The most popular items are reusable coffee cups, water bottles, tote bags, pens, and tech accessories like power banks. Eco-friendly products are also increasingly popular.

Q: Do you offer eco-friendly promotional products? A: Yes, we have an extensive range of sustainable products including recycled materials, organic cotton, bamboo, wheat straw, and other eco-friendly options. Browse our Eco Friendly Promotional Products and Sustainable Promotional Products.

Q: Do you offer Australian-made products? A: Yes, we offer a selection of Australian-Made Gifts and Australian Corporate Gifts.

Specific Product Questions

Q: Are your drink bottles BPA-free? A: Yes, all our plastic drink bottles are BPA-free and food-safe. Browse our BPA Free Water Bottles.

Q: What's the best promotional product for trade shows? A: Trade show staples include lanyards, tote bags, water bottles, pens, and notebooks. Browse our complete Conference & Convention Gifts range.

Q: What promotional products work for outdoor events? A: Sunscreen, caps, sunglasses, water bottles, hand fans, and cooling towels are ideal for outdoor Australian events. Browse our Summer Gifts.

Location-Specific Questions

Q: Do you deliver to Sydney? A: Yes, we deliver throughout Sydney and NSW. See our Promotional Products Sydney page.

Q: Do you deliver to Melbourne? A: Yes, we deliver throughout Melbourne and Victoria. See our Promotional Products Melbourne page.

Q: Do you deliver to Brisbane? A: Yes, we deliver throughout Brisbane and Queensland. See our Promotional Products Brisbane page.

Q: Do you deliver to Perth? A: Yes, we deliver throughout Perth and Western Australia. See our Promotional Products Perth page.

Q: Do you deliver to Adelaide? A: Yes, we deliver throughout Adelaide and South Australia. See our Promotional Products Adelaide page.

Contact & Support

Q: How do I get a quote? A: Request a quote through our contact form, email us, or call our team. Provide product details, quantities, and branding requirements for accurate pricing.

Q: Can I speak to someone about my requirements? A: Yes, our team is available by phone and email to discuss your promotional product needs and provide recommendations. Contact us today.